Terms of Service

Last updated: 27 August 2026

Welcome to Moshi Moshi Desk. These Terms govern your use of our service. Please read them before placing a request. By submitting a request and completing payment, you agree to these Terms.

1. Who we are

Moshi Moshi Desk ("we", "us") is a service operated by Takeru Kosuga, an individual sole proprietor based in Japan. You can reach us at hello@moshimoshidesk.com.

2. What the service is

You send us a question for a business or facility in Japan. We contact that place in Japanese — usually by telephone — ask your question, and report the answer to you in English by email.

We are an information service. We ask questions and report what we are told. That is the entire scope of what we do.

3. What the service is not

Arranging accommodation or transport for a fee requires a travel agency licence under Japanese law (旅行業法). We are not a licensed travel agency and we do not perform licensed activities. If your request would require us to do so, we will decline it and refund you in full.

Any booking you make is a contract between you and that facility. We are not a party to it.

4. Placing a request

• You must be at least 18 years old.
• One request covers one place and includes up to three questions. Additional questions are $2 each.
• You are responsible for the accuracy of the information you give us. If we cannot identify the place from what you provide, we will contact you once by email; if we cannot resolve it, we will refund you in full.

5. What we will and won't ask

We will ask reasonable, good-faith questions on your behalf.

We will decline requests that:

• ask us to make, confirm, or negotiate a booking, or to commit you or the facility to anything;
• are abusive, threatening, deceptive, harassing, or intended to disrupt a business;
• require us to misrepresent who we are or why we are calling;
• ask for another person's private information;
• involve medical, legal, financial, or other professional advice;
• are unlawful, or would require us to break the law.

We may also decline a request at our discretion for any other reasonable ground. If we decline, you receive a full refund. We will not repeatedly call the same place about the same request in a way that would reasonably be considered harassment.

6. Delivery

We aim to email your answers within 72 hours of your payment. See our Refund Policy for what happens if we cannot.

We call during ordinary business hours in Japan. Facilities may be closed, on holiday, or simply not answer. We make multiple attempts at different times before giving up.

7. Accuracy — please read this carefully

This means:

• The facility may give incomplete, mistaken, or outdated information.
• Availability changes. An answer of "we have space" is not a reservation and does not hold anything for you.
• A facility may later change its policy, refuse service, be closed, or be unable to honour what it said.
• Translation involves judgement. We translate faithfully but nuance can be lost.

Please treat our answers as helpful information, not as a guarantee or a commitment from the facility. Do not make non-refundable travel arrangements in reliance on our report alone.

8. Payment

Prices are in US dollars and are payable in advance by card. Payment is processed by Stripe; we never receive or store your card details.

Your bank may apply currency conversion or foreign transaction fees. Those are outside our control.

9. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim relating to a request is limited to the amount you paid us for that request.

We are not liable for indirect or consequential losses — including travel costs, accommodation costs, missed bookings, or lost enjoyment — arising from information we report, from a facility's conduct, or from our inability to obtain an answer.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for our own fraud, wilful misconduct, or gross negligence. If you are a consumer, you keep all rights that the mandatory consumer protection law of your country of residence gives you.

10. Your content

You keep ownership of the questions you send us. You grant us permission to translate and communicate them to the facility for the purpose of fulfilling your request.

We may publish anonymised examples of typical questions and answers for marketing or educational purposes. We will never publish your name, email address, travel dates, or anything that could identify you.

11. Changes

We may update these Terms. The version in force is the one published on our website when you submit your request.

12. Governing law

These Terms are governed by the laws of Japan. Disputes will be subject to the exclusive jurisdiction of the Tokyo District Court, except where mandatory consumer protection law in your country of residence gives you the right to bring proceedings elsewhere.

13. Contact

Questions about these Terms: hello@moshimoshidesk.com