Refund Policy

Last updated: 27 August 2026

Full refund

You receive a 100% refund, without needing to argue for it, if:

• we cannot reach the facility within 72 hours of your payment;
• the facility refuses to answer your questions;
• we decline your request for any reason;
• we cannot identify the place you asked about from the information provided;
• we fail to deliver your answers within 72 hours for any reason on our side.

We issue these refunds proactively. You should not have to chase us — but if 72 hours have passed and you have heard nothing, email us at hello@moshimoshidesk.com and we will resolve it immediately.

Partial refund

If we obtain answers to some of your questions but not others, we refund the portion covering the unanswered questions.

No refund

We cannot refund you once we have delivered answers to your questions, simply because:

• the answer was not what you hoped for (for example, the place is fully booked);
• the facility later changed its policy, its availability, or its mind;
• you changed your travel plans.

In these cases we did the work you paid for. The value of this service is getting a clear answer — including when that answer is "no".

If something went wrong

If you believe we made a genuine mistake — we asked the wrong question, misunderstood you, or mistranslated an answer — please tell us. Email hello@moshimoshidesk.com within 14 days and explain what happened. We will re-do the request at no charge or refund you in full. We would rather fix it than argue about it.

How refunds are issued

Refunds go back to the card you paid with, via Stripe. They typically appear within 5–10 business days, depending on your bank.